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Author Archives: aagabor
Quality in Complex Medical Systems – the Limitations of Lean & Six Sigma
Preface: I am delighted to host a guest blogger, my friend Wes Chapman and an expert on clinical data systems. Wes has a keen interest in process and systems improvement in healthcare. This article is the first of a four-part … Continue reading
Posted in Quality Management, Uncategorized
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Trauma in Telecom Land, Part 2
How Verizon Treats its Customers: 1 Month, a Dozen Calls and $310 to Get Service Restored In a recent blog post, “Why I Tried…and Failed…to Fire Verizon”, I described the systemic screw-ups and service break-downs that led me to try … Continue reading
Pittsburgh Tries a Collaborative Approach to School Reform
When I first began reading Sean D. Hamill’s account of the partnership between the Pittsburgh Public Schools and the local union, I was immediately skeptical; I sensed the heavy hand of corporate reformers. After all, the story features a $40 … Continue reading
Posted in Business, Education, Quality Management
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Why I Tried…and Failed…to Fire Verizon–Trauma in Telecom Land
Late last year, after months of problems with my internet service, I decided to fire Verizon and switch to Time Warner, which promised me seamless connectivity, phone service and cable, all at a good price. Instead, I’m back with Verizon—not … Continue reading
Posted in Business, Quality Management, telecommunications
Tagged business, Quality Management, telecommunications
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Searching for Steve Jobs? Why the Quest for “Star” Talent is Often Misguided
The search for superstars—from the ball field to the boardroom—is a uniquely American obsession. Most recently, school reformers have been promoting the idea that filling every classroom with “great” teachers—and, of course, getting rid of all the “deadbeats”—will solve the … Continue reading
Posted in Business, Education, Quality Management
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Andrea Gabor 