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Category Archives: Business
Why Carrot-and-Stick Incentives Get An “F”, An Answer to The New York Times
The New York Times recently published an editorial calling for teachers to be punished or rewarded based on the academic growth of their students, ignoring the fact that individualized incentives fail to increase overall performance or quality—either in education or … Continue reading
Posted in Business, Education, Quality Management
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Trauma in Telecom Land, Part 2
How Verizon Treats its Customers: 1 Month, a Dozen Calls and $310 to Get Service Restored In a recent blog post, “Why I Tried…and Failed…to Fire Verizon”, I described the systemic screw-ups and service break-downs that led me to try … Continue reading
Pittsburgh Tries a Collaborative Approach to School Reform
When I first began reading Sean D. Hamill’s account of the partnership between the Pittsburgh Public Schools and the local union, I was immediately skeptical; I sensed the heavy hand of corporate reformers. After all, the story features a $40 … Continue reading
Posted in Business, Education, Quality Management
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Why I Tried…and Failed…to Fire Verizon–Trauma in Telecom Land
Late last year, after months of problems with my internet service, I decided to fire Verizon and switch to Time Warner, which promised me seamless connectivity, phone service and cable, all at a good price. Instead, I’m back with Verizon—not … Continue reading
Posted in Business, Quality Management, telecommunications
Tagged business, Quality Management, telecommunications
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Searching for Steve Jobs? Why the Quest for “Star” Talent is Often Misguided
The search for superstars—from the ball field to the boardroom—is a uniquely American obsession. Most recently, school reformers have been promoting the idea that filling every classroom with “great” teachers—and, of course, getting rid of all the “deadbeats”—will solve the … Continue reading
Posted in Business, Education, Quality Management
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Andrea Gabor 